Privacy Policy for JYU Craft Studio
Effective Date: December 27, 2025
At JYU Craft Studio, accessible from https://www.jyu.com.my, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by JYU Craft Studio and how we use it.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you:
- Personal Identification Information: Name, email address, and phone number.
- Technical Data: IP addresses, browser type, and device information.
- Transaction Data: Information necessary to process orders during checkout.
2. How We Collect Your Data
We collect data and process data when you:
- Register an account on our website.
- Place an order for any of our products or services.
- Voluntarily complete a contact form or sign up for our newsletter.
- Use or view our website via your browser’s cookies.
3. How We Use Your Information
We use the information we collect in various ways, including to:
- Process Transactions: To manage your orders, payments, and deliveries.
- Customer Support: To respond to your inquiries and provide assistance.
- Marketing: To send you newsletters and promotional emails via Mailchimp (you can opt-out at any time).
- Improve Experience: To understand how you use our website and improve site functionality.
4. Cookies and Tracking Technologies
JYU Craft Studio uses “cookies” to store information about visitors’ preferences and the pages on the website that the visitor accessed or visited. We use the following third-party tools:
- Google Analytics: To monitor and analyze web traffic and user behavior.
- Facebook/Meta Pixel: To measure the effectiveness of our advertising and understand the actions people take on our site.
5. Data Storage and Security
We value your trust in providing us with your Personal Information.
- Security: We use SSL encryption to protect your data during transmission.
- Retention: We keep your personal information for 12 months or as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Third-Party Services
We may employ third-party companies (like Mailchimp for emails or payment processors) to facilitate our service. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
7. Your Data Protection Rights (PDPA Compliance)
In accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA), you have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate data.
- Withdraw your consent for marketing communications.
8. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:
JYU Craft Studio
Email: hello@jyu.com.my
Website: https://www.jyu.com.my