Terms & Conditons

Effective Date: December 27, 2025

Welcome to JYU Craft Studio (https://www.jyu.com.my). These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products.

By accessing this website and/or purchasing something from us, you agree to be bound by the following terms.

1. General Conditions

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You understand that your content (not including credit card information) may be transferred unencrypted over various networks.

2. Account Registration

  • If you create an account, you are responsible for maintaining the confidentiality of your account and password.
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

3. Products and Pricing

  • Handcrafted Nature: As a craft studio, you acknowledge that slight variations in color, texture, and size may occur between the product images and the physical item received.
  • Pricing: Prices for our products are subject to change without notice.
  • Modifications: We reserve the right to modify or discontinue a product at any time.

4. Payments and Billing

  • We use third-party payment processors to handle transactions. By purchasing, you agree to their terms as well.
  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order.

5. Shipping and Delivery

  • Shipping costs and estimated delivery times are provided at checkout.
  • JYU Craft Studio is not responsible for delays caused by courier services or customs, but we will assist in tracking your package where possible.

6. Returns and Refunds

  • Please review our Return Policy [Link to Policy] before making a purchase.
  • Generally, personalized or custom-made craft items are non-refundable unless they arrive damaged or defective.

7. Intellectual Property

  • The content, logos, designs, and product photos on this website are the intellectual property of JYU Craft Studio.
  • You may not reproduce, duplicate, copy, or sell any portion of our products or website content without express written permission from us.

8. Limitation of Liability

  • JYU Craft Studio shall not be liable for any injury, loss, claim, or any direct/indirect damages of any kind arising from your use of any of our products or the website.

9. Governing Law

  • These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Malaysia.

10. Contact Information

Questions about the Terms and Conditions should be sent to us at:

JYU Craft Studio

Email: hello@jyu.com.my

Website: https://www.jyu.com.my